Refund Policy

Last updated: November 3, 2026. VAEN furniture is made to order. This policy does not limit rights or remedies that cannot be excluded under applicable consumer law.

Furniture cancellations

You may cancel your furniture order for a full refund within 24 hours of order confirmation. Email info@vaen.ca with your order number and cancellation request within that window. We begin production after the 24-hour window.

After the first 24 hours, furniture orders cannot be cancelled and are not eligible for change-of-mind returns or refunds. This applies to standard collection configurations as well as custom or bespoke furniture.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us promptly at info@vaen.ca with your order number, a description of the issue and clear photographs. Keep the packaging and shipping labels. We will assess the issue and arrange the appropriate resolution and any required return instructions. Do not ship an item back without contacting us.

Finish sample cancellations and returns

You may cancel a finish sample order for a full refund at any time before it ships. After shipment, finish samples cannot be returned for a change of mind. This does not affect assistance for damaged, defective or incorrectly supplied samples.

Sample credit

The price paid for your finish samples is credited toward your subsequent table order. Contact us with your sample order number when placing your table order so we can arrange the credit.

Refund processing

Approved refunds are issued to the original payment method. Your payment provider may need additional time to post the refund.

Contact

Email info@vaen.ca or call +1 (365) 323-7144. Include your order number and the email used at checkout.