Accessibility

VAEN is committed to providing a digital experience that is accessible and usable for as many people as possible.

Our approach

We work to improve the accessibility of vaen.ca as the site evolves. Our goal is to follow recognized accessibility practices and to work toward conformance with relevant portions of the Web Content Accessibility Guidelines (WCAG), where reasonably practicable.

Ongoing improvements

Accessibility is an ongoing process. We review areas such as keyboard navigation, text contrast, heading structure, form labels, alternative text and responsive behaviour as we develop and update the website.

Third-party content

Some parts of the shopping experience may rely on third-party applications or services that we do not fully control. We encourage our providers to support accessible experiences and will address issues we can reasonably influence.

Feedback and assistance

If you experience difficulty using the website, encounter an accessibility barrier, or need information in an alternative format, please contact us at support@vaen.ca. Please describe the page or feature involved and the type of assistance you need.

We take accessibility feedback seriously and will make reasonable efforts to respond and improve the experience.