VAEN / Privacy Policy

Privacy Policy

Last updated: August 22, 2026. This Privacy Policy explains how VAEN collects, uses and shares personal information when you visit vaen.ca, purchase from us, request samples, contact us, or otherwise interact with our services.

Information we collect

Depending on how you interact with VAEN, we may collect:

Contact information such as your name, email address, phone number and billing or delivery address.
Order and transaction information, including products purchased, selected configurations, payment confirmation and order history.
Project information you choose to provide for custom, professional or trade inquiries.
Customer support communications and information you submit through forms or email.
Device and usage information, such as IP address, browser type, device identifiers, pages viewed and interactions with our website.
Marketing preferences and information about how you interact with our communications, where permitted by law.

How we use personal information

We use personal information to operate our business and provide our services, including to:

process payments, confirm orders and arrange production and delivery;
provide customer service and respond to product, finish, delivery and project inquiries;
detect fraud, protect the security of our website and enforce our terms;
improve our website, products, customer experience and communications;
send marketing communications where you have opted in or where otherwise permitted by law; and
meet legal, accounting, tax and regulatory obligations.

Shopify and service providers

Our store is hosted on Shopify. We may share personal information with service providers that help us operate our business, including payment processors, shipping and logistics providers, cloud and IT providers, customer support tools, analytics providers and professional advisers. These providers receive information only as needed to perform services for us or as otherwise permitted by law.

Cookies, analytics and advertising

We and our service providers may use cookies, pixels and similar technologies to keep the site functioning, remember preferences, understand website performance and measure or personalize marketing. Depending on your location, consent may be requested before non-essential technologies are used.

Advertising and analytics partners may process information according to their own privacy notices. Where applicable, you can use our Your Privacy Choices page or browser-based privacy controls to exercise available opt-out rights.

Marketing communications

You can unsubscribe from promotional email at any time using the unsubscribe link in the message. Even if you unsubscribe from marketing, we may still send transactional communications about orders, support requests or other service-related matters.

Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes and comply with legal obligations. We use reasonable administrative, technical and organizational safeguards, but no method of transmission or storage is completely secure.

International processing

VAEN is based in Canada. Our technology, payment, logistics and other service providers may process information in Canada, the United States or other jurisdictions. Privacy laws in those jurisdictions may differ from the laws where you live.

Your privacy rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you, to withdraw consent where processing is based on consent, or to object to certain uses of your information. We may need to verify your identity before completing a request.

To make a privacy request, email support@vaen.ca. If applicable to your jurisdiction, you may also use our Your Privacy Choices page.

Children

Our services are not directed to children and we do not knowingly collect personal information from children in circumstances where doing so would be prohibited by law.

Third-party links

Our website may link to third-party websites. VAEN is not responsible for the privacy practices or content of sites we do not control. We recommend reviewing their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated date.