FAQs

VAEN is based in Ontario, Canada. Our pieces are developed and finished with a focus on made-to-order production, material quality and careful handling.

Yes. Most VAEN furniture is produced after an order is placed. This lets us prepare the selected dimensions and finish rather than holding large quantities of finished inventory.

Production typically takes approximately 20–25 business days unless a different lead time is stated on the product page or confirmed for a custom project. Transit time is additional and varies by destination.

Selected designs can be adapted for special dimensions. Contact us with the product name, required dimensions, delivery city and project details so we can review feasibility and pricing.

Product pages show available tabletop and base or leg finishes. Because screens can display colour differently, physical finish samples are the best reference when colour matching is important.

Yes. Finish samples can be ordered through our sample offering when available. Samples are intended to help you evaluate tone, texture and material movement before confirming a furniture finish.

Microcement is a thin mineral coating applied by hand in multiple layers over an engineered substrate. It creates a seamless architectural surface with natural tonal movement and a refined tactile finish.

Yes. Small differences in tone, movement and texture are normal characteristics of hand-applied mineral and wood finishes. These variations are not considered defects.

VAEN surfaces are sealed for everyday use and are designed to resist common household stains and abrasion. As with any premium furniture surface, spills should be wiped promptly and trivets or protective pads should be used for very hot objects.

Use a soft damp cloth and a mild, non-abrasive cleaner. Avoid harsh chemicals, abrasive pads and prolonged exposure to concentrated acids. Product-specific care information is available in the Product Care section of each product page.

Furniture shipping depends on destination, product size, weight and delivery service. Applicable rates are shown at checkout where available or confirmed by our team for oversized or special deliveries.

Selected international destinations may be available. Duties, taxes, brokerage charges and local import fees may apply and are the customer's responsibility unless otherwise stated.

Once your order has been dispatched and tracking is available, you will receive a shipping confirmation email. You can also visit our Track Your Order page for guidance.

Inspect the shipment as soon as possible. Keep all packaging and contact support@vaen.ca promptly with your order number and clear photos of the packaging and damage so we can review the claim.

Eligible standard-configuration items may be returned within 14 days of delivery if they meet the conditions in our Refund Policy. Return authorization is required before anything is shipped back.

Custom, bespoke, specially sized or otherwise personalized pieces are generally not eligible for change-of-mind returns once production has begun, subject to applicable consumer law.

Product-specific warranty information is shown on the relevant product page. Where a 3-year structural warranty is stated, it applies subject to the product's warranty terms, normal use and care requirements.

Yes. We welcome professional, hospitality and project inquiries. Contact us with your project scope, quantities, required dimensions, finish direction and delivery location.