Track Your Order
VAEN furniture is made to order, so an order normally moves through two separate stages: production and transit.
Before dispatch
While your piece is in production, a carrier tracking number may not exist yet.
Furniture production begins after the 24-hour cancellation window following order confirmation. Production and packing are separate from carrier transit.
| Product | Production | Packing & shipping label | Ready for carrier after production starts |
|---|---|---|---|
| Shelves | 2 business days | 1 business day | 3 business days |
| Nightstands | 5 business days | 1 business day | 6 business days |
| Coffee & side tables | 5 business days | 1 business day | 6 business days |
| Dining tables | 10 business days | 1 business day | 11 business days |
For console tables, other product types and bespoke projects, contact us to confirm production timing before ordering. These are preparation estimates, not arrival dates. Carrier transit is additional.
Finish samples
Finish samples arrive within 14 days of order confirmation. The furniture production schedule does not apply to samples.
After dispatch
Once the shipment has been handed to the carrier and tracking is available, we will send a shipping confirmation to the email address used at checkout. Large furniture and freight shipments may have fewer tracking scans than standard parcel deliveries.
Need an order update?
Email info@vaen.ca with your order number and the email address used at checkout. We will review the available production or shipping status and respond as soon as possible.
Delivery questions
For shipping timeframes, delivery access, damage reporting and international orders, please review our Shipping Policy.