VAEN / Shipping Policy

Shipping Policy

Last updated: August 22, 2026. VAEN furniture is made to order. Production time and transit time are separate, and both should be considered when planning a delivery.

Production lead time

Unless a different lead time is stated on the product page or confirmed for a custom project, production typically takes approximately 20–25 business days. Lead times are estimates, not guaranteed delivery dates, and may vary due to order volume, custom specifications, material availability, curing or finishing requirements and holidays.

Shipping rates

Furniture shipping costs depend on the destination, dimensions, weight, packaging requirements and delivery service. Rates may be shown at checkout or quoted separately for oversized, remote or special-delivery orders.

If a shipping quote needs to be confirmed after checkout, we will contact you before dispatch if additional approval or information is required.

Where we ship

VAEN serves customers in Canada and may ship to selected destinations outside Canada. Availability varies by product and destination. For locations not supported at checkout, contact support@vaen.ca before ordering.

Dispatch and tracking

When a shipment is dispatched and carrier tracking is available, we will send a shipping confirmation to the email address used at checkout. Large furniture shipments may move through freight networks where tracking updates are less frequent than parcel delivery.

Visit our Track Your Order page for more information about production status and transit tracking.

Delivery appointments and access

Depending on the service and destination, large furniture deliveries may require a delivery appointment. Unless a different service is expressly included in your order confirmation, do not assume that room-of-choice delivery, assembly, stair carry, packaging removal or white-glove service is included.

The customer is responsible for confirming that access points, hallways, elevators, doorways and the final installation area are suitable for the ordered piece.

Address changes

Please review your delivery address carefully when ordering. Contact us as soon as possible if a change is required. Address changes after dispatch may not be possible and may result in additional carrier charges.

Inspecting your delivery

Please inspect the shipment and packaging as soon as possible. If damage is visible, note it with the carrier when possible and keep all packaging materials.

For transit damage, contact support@vaen.ca promptly, preferably within 48 hours of delivery, with your order number and clear photographs of the outer packaging, shipping labels and affected area. Prompt documentation helps us pursue a carrier or insurance claim.

Delays

Weather, customs, remote-area service, carrier capacity, missed appointments and other events outside VAEN's reasonable control may affect transit times. We will provide available information and assist with carrier inquiries, but estimated transit dates are not guaranteed.

International orders

International shipments may be subject to duties, taxes, brokerage fees or other import charges imposed by the destination country. Unless expressly stated otherwise, these charges are the customer's responsibility.